The absolute last resort from eBay’s point of view is providing you with a phone number to call their customer service team. That’s why eBay help center is geared towards offering you ready made answers for numerous topics and if you can’t find the answer it first sends you to the eBay community to seek help from fellow eBay sellers. Imagine if just 0.1% of those customers would need help from an actual customer service representative at the same time, that’s 170,000 simultaneous calls.Įven if a representative could take 3 calls an hour and assuming you would be willing to wait up to 40 minutes in order to get service, eBay would still need more than 60,000 support reps.īuilding a call center with such an enormous amount of employees is a huge financial expense, and I’m not even talking about the time it takes to build such an operation, the amount of training required and the complexity of automated systems needed to manage this are also quite unfathomable. You are all set! You can now check your enquiries with our Customer Support Team.EBay has 25 million sellers and a total of 170 million users (buyers and sellers). Click here to access PayPal Packlink Help Centre.
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If this is the first time that you are using this feature, you need to click Forgot my password and follow the instructions you will receive via email to create you Packlink eBay Help Centre account. Important: please bear in mind that this is not your Packlink eBay email and password, this is a new account that you need to create to log in to our Help Centre.A new window will appear, asking you to provide your email and password.Click Sign in, in the top right of your screen.Click here to access the Packlink eBay Help Centre.You can easily check the status of your requests in our Help Centre.
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How to track the status of a pending request We will also inform you via email once your request has been managed or solved. Once you have submitted a new request, we will send you an email to confirm safe receipt. Something else: this is only for generic information when you have not yet confirmed an order or about how to use the platform. Tracking: tracking info from the carrier or contact us if the tracking is not up to date or not clear.īilling: for questions regarding invoices or payments.Ĭlaims: when you need to request help for a damage or loss case. Pickup: if your shipment has not been collected or you wish to reschedule a collection for a new date.ĭelivery: if your shipment has not been delivered or you have a query regarding a delivered item.Ĭancel: if you have not used the postage label and want to cancel and refund. Labels: questions regarding the shipping documents or if you have not received the postage labels. In order to manage your request as soon as possible, it is very important that you choose the correct contact reason when sending us a new request: Support is available from Monday to Friday from 8:00 to 20:00, and Saturday from 09:00 to 18:00, excluding bank holidays. If you prefer to start a live chat with one of our agents, please click Live Chat.Our agents will review your requests within 24 hours. If you want to send us an email, fill in the form and click Continue.Provide the required information, then click Send.Click here or click the Contact us now button at the bottom of the page.If you would like to send us a new request, please follow the steps below: How to send a new request to Packlink eBay Customer Support How to track the status of a pending request How to send a new request to Packlink eBay Customer Support First of all, please select if this is your first contact or if you already sent us a request. In our Help Centre you can decide if you prefer to contact us via email or chat.īelow you can find the instructions to send an enquiry to our Customer Support Team. The process of getting in touch with our Customer Support is very easy and quick. If you don't find the answer you are looking for, we will be happy to assist you through our contact form. In the Help Centre you will find almost all the information you need.
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